Legal Services
Consumer Complaint Filing
Pursuing a complaint against a seller or service provider that has stopped responding: a legal notice first, then a complaint before the appropriate consumer commission if the notice is ignored. Most matters end at the notice stage, which is the cheapest possible outcome and the reason the notice is not skipped.
What you get
- Legal notice drafted and sent, with proof of despatch retained
- Complaint drafted with the deficiency, the loss and the relief claimed set out clearly
- Correct forum identified by the value of the claim, district, state or national
- Filed online through the consumer portal, with evidence and annexures indexed
- Relief sought covering refund or replacement, compensation and costs where supportable
- Hearing dates and orders tracked through to disposal
FAQ
About consumer complaint filing
Is there a time limit for filing a consumer complaint?
Yes. A complaint must be filed within a limitation period counted from the date the cause of action arose, and while a delay can be condoned for sufficient cause, that is a discretion you do not want to depend on. The period and the way the cause of action date is fixed are set by statute, so both are confirmed at the outset.
Do I need a lawyer to appear before the consumer commission?
The forum is designed so that a complainant can appear in person, and many do. Representation still helps where the opposite party is a large company with counsel, or where the claim needs to be framed and evidenced carefully. The choice stays yours and the papers work either way.